Cloud Native Development
Strongbridge helps Government organizations leverage the inherent efficiencies in today's cloud computing offerings. Our support includes:
Cloud Native Development - We are experienced Agile application developers who use CMMI Level 3-proven processes to code natively in cloud ecosystems. We understand the service options available in the major cloud providers, the current Application Programmer Interfaces (APIs), and how to rebuild mission-critical legacy IT functions in modern, efficient, and scalable architectures. We keep up with the rapid evolution of commercial cloud offerings and know how to best leverage those offerings to save Government IT projects time and resources.
Cloud Server/Workload Migration - Strongbridge cloud engineers have the hands-on experience to move your organization's servers to cost effective, secure, and highly available and scalable cloud infrastructure.
Security - Whether built for commercial customers or Government IT audiences, we understand the unique statutory, policy, and security needs of Federal customers moving to cloud environments. We can aid in the selection of the right cloud environment for a given project based on the unique security controls required, data to be protected, and organizational policies.
Cloud Cost/Benefit Analysis - Many cloud migrations have their origins in improving the costs associated with operations and maintenance of large IT portfolios. Strongbridge staff are experts in exploring the realistic financial expectations of cloud transition efforts.
Cloud Standards and Portability Analysis - We are up to date with cloud standards efforts, and aid in determining the requirements and architectural solutions for cloud development and deployment that are cloud vendor-neutral.
Big Data Analytics
Strongbridge provides high performing, innovative solutions for big data, cloud computing, and business intelligence to address a multitude of analytic challenges. Our experts help customers optimize performance and promote real-time, effective decision making strategies working with large datasets effectively, at any scale. We bring a unique value added service to our clients by enhancing the user experience with rapid graphical user interface capabilities for collecting and filtering data used for business intelligence or big data information feeds and analytics. We support our clients in their efforts to understand and effectively analyze vast quantities of data, and position themselves for the next generation BI information systems.
Strongbridge has experience working with a full suite of Business Intelligence and Big Data products, including:
> Microsoft HDInsight on Azure
> Amazon’s Elastic MapReduce
> Oracle EPM and BI Products
> Multiple Visualization Tools
We employ clear and complete plans to deliver effective and efficient support across all IT service categories leveraging our Agile Software Delivery Methodology. Our holistic and integrated approach combines technical best practices from leading Agile disciplines with the CMMI Level 3 framework to help our customers achieve business results quickly and with confidence. Our approach applies proven best practices from several Agile disciplines including Scrum, Kanban, eXtreme Programming (XP) and DevOps to deliver consistent, repeatable and predictable results for all IT services.
> System Documentation
> Stakeholder and team engagement
> Increased transparency
> Predictable schedule
> Constantly refine and reprioritize the overall product
> User and business value focused
Strongbridge's proactive approach to customer support and vendor management provides the highest level of customer service and technical support to our customers' Network Operations Centers (NOC). Our NOC support results in highly reliable network infrastructure, and stands on three fundamental principles:
> Highly Available Services: Our NOCs provide the underpinning for outstanding data, voice, wireless, audio, and video services. Our customer’s enterprises require these services to be highly available, scalable, and able to rapidly recover from interruptions.
> Direct Expert Access: In our NOCs, we route issues to professional certified engineers who assume immediate responsibility for all tickets – not just the most critical ones. The result is that 95% of all issues are resolved by the engineer who receives the customer’s request and initiates the trouble ticket.
> Technical Expertise: Our highly trained NOC team members carry key certifications, including Microsoft MCSE and Cisco CCNA, ensuring their superior technical expertise in network configuration, design and maintenance and carrier connection troubleshooting.
Strongbridge provides mobile platform services to help federal government agencies share information seamlessly across multiple devices. Our mobile solutions include mobile-friendly website design with easy adaptability to PCs, multiple browsers, tablets, and mobile devices. We provide services for native iOS and Android apps using the Xamarin toolset.
Along with application development, we provide expertise in security, integration, and mobile application adoption. Along with our ability to manage large application infrastructure, we also offer Mobile Device Management and Mobile Application Management (MDM/MAM) to help our customers securely manage mobile devices and platforms. We strictly comply with all federal policies and agency initiatives.
> Convenient, easy access to information from any location
> Speed and reliability
> Improved productivity
> Enhanced user experience
Call Center/Help Desk
Strongbridge provides comprehensive IT Help Desk and Call Center support solutions for organizations of all sizes, ranging from focused application or customer service desks, to large scale technical service resource centers. Regardless of the type of service desk functions needed, we provide complete, integrated, and custom turnkey solutions to meet project-specific needs. Our IT Help Desk and Call Center support relies on three basic tenets.
> Premier staff - Attracting and retaining the best professionals in an advanced service desk environment enables the positive and responsive support experience our customers merit.
> Leading Edge Service Desk Solutions – We bring the best, industry-proven components, covering all needed support Tiers, integrated into a seamless end-to-end solution. Our solution support tiers can range from user self-help materials, to access to subject matter experts to resolve customer concerns.
> Well-tested Processes – We apply our third-party-certified ISO processes to the operations activities of our helpdesk and call center engagements, ensuring that call center staff are well-trained, responsive, and providing world-class service.